FAQs
Orders, shipping, payments and returns. Here are the most frequent questions from our Bufanatic fans.
01When will my order be shipped?
If you place your order before 2 pm, it will normally be dispatched on the same working day; otherwise, it will be the following day. We will keep you updated via email regarding your order status.
02How long does delivery take?
Once handed over to the courier, you should normally receive it within 24/48 h. Delivery times may vary depending on destination, bank holidays, or high-demand periods.
03What happens if my order doesn't arrive?
Write to us with your order number. We will check the shipment with you and, depending on the issue, offer you the appropriate solution.
04What payment methods do you accept?
You can pay by card, PayPal, Apple Pay, or Google Pay when available for your device and gateway. The checkout will show you the valid options at that time.
05What is the warranty on the products?
If you detect a manufacturing defect or a problem with the product, please contact us and we will advise you on how to proceed in accordance with our terms of sale and applicable warranty.
06Can I return my order?
You can request a return within the applicable timeframe, subject to our withdrawal and return conditions. Customised products have specific conditions.
View shipping and returns conditions →07How can I contact customer service?
You can write to us via WhatsApp or email. If your enquiry is about an order, please include your order number so we can help you faster.