Returns and Refunds Policy

SHIPPING COSTS

• Orders over 35 euros (VAT included) will benefit from free shipping within mainland Spain
• Orders equal to or less than 35 euros (VAT included) in mainland Spain, and any order outside mainland Spain, will incur a shipping cost that will be detailed at checkout. As a general rule, without applying any additional shipping services, it will be:

SHIPPING AND RETURNS POLICY

I.- Order Delivery. Locations, timeframes and delivery methods

Order delivery will always take place on working days during business hours, via a courier service contracted by BUFANATIC, which will physically deliver the product to the address provided by the Customer / Consumer during the purchase process.

In any case, identification of the buyer or the person receiving the product will be required by means of an official ID document and the signing of the delivery note.

The time period for “}]delivery times specified on the Website, which are set at 48 to 72 hours for deliveries made in Spain, within the Iberian Peninsula, are purely indicative. However, this period is subject to change during holiday periods.

Currently, BUFANATIC ships its products to all Spanish territory, including the Canary Islands, Balearic Islands, Ceuta and Melilla.

Should you wish to place an order outside of these territories, additional shipping costs applicable to the buyer will apply.

If for any reason attributable to BUFANATIC, it cannot meet the legal delivery date (30 calendar days), it will contact the Customer to inform them of this circumstance, and the Customer may choose to proceed with the purchase by establishing a new delivery date or cancelling the order with a full refund of the price paid. In any case, home deliveries are made on working days.

In those cases where, at the time of delivery, the Customer/consumer is not at the location indicated during the purchase process, BUFANATIC has contracted a service with the transport company whereby two delivery attempts are made. Should it not be possible to complete the delivery within these two new attempts, the customer/consumer will be contacted to take the appropriate measure.

In the event that the order has not been delivered for reasons not attributable to BUFANATIC, it will be understood that the Customer wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the Customer will be returned without undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated. However, the Customer must be aware that transport resulting from a resolution for reasons not attributable to BUFANATIC will incur an additional cost equivalent to the price of a shipment, which will be charged to them and deducted from the amount to be refunded.

When shipping our products, BUFANATIC ships them in their original packaging in perfect condition to ensure their correct arrival at their destination. BUFANATIC advises you to check the condition of the package before signing the delivery note so that, in the event of damage to the package or the goods, the appropriate claim can be made to the transport agency.

For the purposes of these Conditions, the customer/Consumer acquires ownership of the products at the time of delivery of the order. Any risks arising from the products shall be the responsibility of the Customer from the moment of delivery.

 II.- Returns / Exchanges:

– The Customer/ Consumer shall have a period of 14 calendar days from the date of receipt of the order to return it / proceed with an exchange online, provided that the product has not been unpacked, the shipping box has not been tampered with, and most importantly, it has not been used by the customer.

– In the event of a return / exchange due to a flaw or defect in the product, the costs arising from the return of the product will be covered by BUFANATIC, provided that the product is effectively damaged/defective or the item is incorrect. The amount paid will be fully refunded, including delivery costs and any costs incurred by the Customer to make the return.

– In the case of the previous point, the preferred return method will be provided by BUFANATIC and, only in the case of “}]that the latter cannot provide, any such costs incurred by the Customer to effect the return will be fully reimbursed.

– In the case of a voluntary return / exchange, any costs arising from the return of the product will be borne by the Customer. Under no circumstances will shipping costs or customs duties, if any, be refunded. You may send the product via the transport method of your choice or the one that is most economical for you. We recommend using a courier service that provides tracking for your shipment. In the event that shipping was free due to the order amount, but upon making the return the final order amount would require paying shipping costs, these will be deducted from the refund amount.

Once the product has been received at our warehouse and its condition has been verified, the refund will be processed using the same payment method used by the Customer (in the event of a return request).

The refund will be made using the same payment method that the Customer used to pay for the purchase.

BUFANATIC reserves the right to reject returns / exchanges sent outside of the specified period.

Likewise, in the case of returns, BUFANATIC will not refund the shipping costs, even if they were provided free of charge due to the order amount. This fee will be deducted from the refund according to the shipping rates mentioned above.

For more information regarding consumer rights and the possibility of exercising the right of withdrawal, please consult the General Terms and Conditions of Sale of BUFANATIC.